# Resolved **URL:** https://community.watchmanmonitoring.com/c/known-issues/resolved/26.md [Latest](https://community.watchmanmonitoring.com/latest.md) · [Categories](https://community.watchmanmonitoring.com/categories.md) · [Tags](https://community.watchmanmonitoring.com/tags.md) --- ## [About the Resolved category](https://community.watchmanmonitoring.com/t/about-the-resolved-category/1489)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 0
Known Issues will be moved here as they are resolved. --- ## [Maintenance 2014-02-11](https://community.watchmanmonitoring.com/t/maintenance-2014-02-11/187)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 1\ **Last updated:** [February 11, 2014, 2:56pm UTC](https://community.watchmanmonitoring.com/t/maintenance-2014-02-11/187 "2014-02-11T14:56:24Z")
Hi all Some you noticed that our website was offline last night, it's back up with a whole new look and feel. Check that out at http://www.watchmanmonitoring.com/ and let us know what you think! We also ended up repl… --- ## [\[Resolved\] Group-Specific installers might set the wrong Group name](https://community.watchmanmonitoring.com/t/resolved-group-specific-installers-might-set-the-wrong-group-name/2081)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 1\ **Last updated:** [January 24, 2017, 3:52pm UTC](https://community.watchmanmonitoring.com/t/resolved-group-specific-installers-might-set-the-wrong-group-name/2081 "2017-01-24T15:52:09Z")
Hi all, It has come to our attention that a recent change to our Group Specific installers for Windows is causing an issue resulting in what appears to be a permissions issue in the Dashboard. In the next few days, we … --- ## [Carbon Copy Cloner reporting since Dec 29, 2016 - Fix has been published](https://community.watchmanmonitoring.com/t/carbon-copy-cloner-reporting-since-dec-29-2016-fix-has-been-published/2073)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 1\ **Last updated:** [January 9, 2017, 1:51pm UTC](https://community.watchmanmonitoring.com/t/carbon-copy-cloner-reporting-since-dec-29-2016-fix-has-been-published/2073 "2017-01-09T13:51:04Z")
Hello all, We have confirmed, and are working a fix for, a bug on our Carbon Copy Cloner report. A change we made in our 6.5.8 release, which adjusted for some end-of-year reporting issues (when the next backup job w… --- ## [\[Resolved\] Problems with CrashPlan Client for the Mac - July 2016](https://community.watchmanmonitoring.com/t/resolved-problems-with-crashplan-client-for-the-mac-july-2016/1955)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 1\ **Last updated:** [August 4, 2016, 12:36am UTC](https://community.watchmanmonitoring.com/t/resolved-problems-with-crashplan-client-for-the-mac-july-2016/1955 "2016-08-04T00:36:55Z")
Hi all, There are two current known issues with CrashPlan Reporting on the Mac Unnecessary Warnings of Restarts An update released the week of July 10, 2016 did not follow the patterns of previous updates, resulting in… --- ## [\[Resolved\] March 10, 2016 - Carbon Copy Cloner isn't finding some backups](https://community.watchmanmonitoring.com/t/resolved-march-10-2016-carbon-copy-cloner-isnt-finding-some-backups/1765)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 1\ **Last updated:** [March 15, 2016, 12:31pm UTC](https://community.watchmanmonitoring.com/t/resolved-march-10-2016-carbon-copy-cloner-isnt-finding-some-backups/1765 "2016-03-15T12:31:31Z")
Hi all We are a aware that our Mac Client version 6.4.6 has an issue in its Carbon Copy Cloner plugin, and is failing to find some completed backups. The results are some false-positives. If you are just now seeing r… --- ## [\[Resolved\] Undesired warnings, Daylite without a previous sync](https://community.watchmanmonitoring.com/t/resolved-undesired-warnings-daylite-without-a-previous-sync/1712)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 1\ **Last updated:** [January 30, 2016, 5:19am UTC](https://community.watchmanmonitoring.com/t/resolved-undesired-warnings-daylite-without-a-previous-sync/1712 "2016-01-30T05:19:11Z")
Hi all A change in the Mac Client’s 6.4.2’s exclude list has resulted in warnings that Daylite Client has not synced, despite no previous sync. Previously we would ignore users who had no sync, and this behavior will b… --- ## [\[Resolved\] - Service Outage Jan 4](https://community.watchmanmonitoring.com/t/resolved-service-outage-jan-4/1687)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 1\ **Last updated:** [January 5, 2016, 2:13am UTC](https://community.watchmanmonitoring.com/t/resolved-service-outage-jan-4/1687 "2016-01-05T02:13:53Z")
Hi all We are working through a service outage preventing new reports from being processed. Symptoms will include: Newly installed computers not being visible in the dashboard for some time. Reports of problems be… --- ## [\[Resolved\] Sept-Oct 15 - Many restart warnings on Crashplan (Green/Blue)](https://community.watchmanmonitoring.com/t/resolved-sept-oct-15-many-restart-warnings-on-crashplan-green-blue/1523)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 4\ **Last updated:** [October 3, 2015, 10:11pm UTC](https://community.watchmanmonitoring.com/t/resolved-sept-oct-15-many-restart-warnings-on-crashplan-green-blue/1523 "2015-10-03T22:11:31Z")
We are investigating reports of out of memory warnings from Crashplan green, and will update this thread with more information. (If emails from this thread is not useful to you, you can opt out of just this topic using… --- ## [\[Resolved\] Macs on version 6.3 may fail to report - Resolved in 6.3.1](https://community.watchmanmonitoring.com/t/resolved-macs-on-version-6-3-may-fail-to-report-resolved-in-6-3-1/1500)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 3\ **Last updated:** [September 6, 2015, 6:03am UTC](https://community.watchmanmonitoring.com/t/resolved-macs-on-version-6-3-may-fail-to-report-resolved-in-6-3-1/1500 "2015-09-06T06:03:37Z")
We are aware of an issue which prevents some computer from reporting once they are on version 6.3. The problem has been identified and a fix is in underway. There is no action needed on your part at this time. The au… --- ## [\[RESOLVED\] Windows activation alerts](https://community.watchmanmonitoring.com/t/resolved-windows-activation-alerts/1184)
**Author:** [@thomasmacpot](https://community.watchmanmonitoring.com/u/thomasmacpot)\ **Replies:** 1\ **Last updated:** [March 27, 2015, 2:28pm UTC](https://community.watchmanmonitoring.com/t/resolved-windows-activation-alerts/1184 "2015-03-27T14:28:30Z")
Hey guys, Not sure if this has been posted before, the search bar only gave me a announcement post so here it goes. We 've been experiencing ‘false’ alerts about Windows activations. All of our clients with windows (w… --- ## [\[RESOLVED\] One-time errors are treated the same as ongoing issues](https://community.watchmanmonitoring.com/t/resolved-one-time-errors-are-treated-the-same-as-ongoing-issues/409)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 0\ **Last updated:** [April 26, 2014, 12:55am UTC](https://community.watchmanmonitoring.com/t/resolved-one-time-errors-are-treated-the-same-as-ongoing-issues/409 "2014-04-26T00:55:59Z")
All, ###Issue It has come to our attention that, especially when dealing with ticketing systems, a plugin that sends a one-time warning can have unintended consequences. ###Workarounds In many cases, the next hourly … --- ## [\[RESOLVED\] June 3, 2015 - RBL issues causing email delivery for some users](https://community.watchmanmonitoring.com/t/resolved-june-3-2015-rbl-issues-causing-email-delivery-for-some-users/1330)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 0\ **Last updated:** [June 4, 2015, 2:59am UTC](https://community.watchmanmonitoring.com/t/resolved-june-3-2015-rbl-issues-causing-email-delivery-for-some-users/1330 "2015-06-04T02:59:36Z")
We are aware that a small number of emails are being blocked due to RBL issues. Our mail provider, https://www.postmarkapp.com assures us they are working diligently to resolve the issue. To date, we are aware of only… --- ## [\[RESOLVED\] Too many Kernel Panic reports](https://community.watchmanmonitoring.com/t/resolved-too-many-kernel-panic-reports/899)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 0\ **Last updated:** [November 23, 2014, 11:16pm UTC](https://community.watchmanmonitoring.com/t/resolved-too-many-kernel-panic-reports/899 "2014-11-23T23:16:56Z")
An update on Monitoring Client 5.2.9 – Updated Branding: The initial version of 5.2.9 ended up reporting on very old kernel panics as if they were newly found. Due to their age, and that they pre-dated the install… --- ## [\[RESOLVED\] Disk i/o volume name shows as "" - Solved in 5.2](https://community.watchmanmonitoring.com/t/resolved-disk-i-o-volume-name-shows-as-solved-in-5-2/48)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 0\ **Last updated:** [January 28, 2014, 7:24am UTC](https://community.watchmanmonitoring.com/t/resolved-disk-i-o-volume-name-shows-as-solved-in-5-2/48 "2014-01-28T07:24:11Z")
We're chasing a bug in the new disk i/o error which results in a blank volume name. The i/o count is valid, but the name is showing as "" We're also reviewing better ways to avoid letting you know about how a USB Thumb d… --- ## [\[RESOLVED\] Service delay for 20 Oct 2014 - Reports were 8 hours behind](https://community.watchmanmonitoring.com/t/resolved-service-delay-for-20-oct-2014-reports-were-8-hours-behind/855)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 0\ **Last updated:** [October 20, 2014, 4:09pm UTC](https://community.watchmanmonitoring.com/t/resolved-service-delay-for-20-oct-2014-reports-were-8-hours-behind/855 "2014-10-20T16:09:18Z")
Hello all We initially posted this morning that there is a service delay. http://twitter.com/WatchmanStatus/status/524174167101304834 The delay continues, and we have made adjustments to catch up, however it looks lik… --- ## [\[RESOLVED\] Too Big jobs causing processing delays on Aug 28](https://community.watchmanmonitoring.com/t/resolved-too-big-jobs-causing-processing-delays-on-aug-28/1487)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 1\ **Last updated:** [August 28, 2015, 2:20pm UTC](https://community.watchmanmonitoring.com/t/resolved-too-big-jobs-causing-processing-delays-on-aug-28/1487 "2015-08-28T14:20:17Z")
Coming on the heels of our Mac Client 6.2, we have discovered a situation where the number of Jump Clients on some computers measures in the hundreds, rather than the expected 1-3 pins any system might have. A new build… --- ## [\[RESOLVED\] Performance issues on August 27 2015 - Delays](https://community.watchmanmonitoring.com/t/resolved-performance-issues-on-august-27-2015-delays/1486)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 3\ **Last updated:** [August 28, 2015, 2:57am UTC](https://community.watchmanmonitoring.com/t/resolved-performance-issues-on-august-27-2015-delays/1486 "2015-08-28T02:57:38Z")
All - we are looking into an issue where incoming job queue is not being managed in a timely fashion. We have put in a measure to prevent incoming jobs, which will resolve this sooner. The issues at hand include: R… --- ## [\[RESOLVED\] Installation on ubuntu](https://community.watchmanmonitoring.com/t/resolved-installation-on-ubuntu/579)
**Author:** [@willoneal](https://community.watchmanmonitoring.com/u/willoneal)\ **Replies:** 2\ **Last updated:** [February 14, 2015, 4:10pm UTC](https://community.watchmanmonitoring.com/t/resolved-installation-on-ubuntu/579 "2015-02-14T16:10:19Z")
I'm trying to install Monitoring Client on an Ubuntu server. root@li605-231:~# dpkg --debug=10 -i MonitoringClient.deb D000010: ensure\_pathname\_nonexisting '/var/lib/dpkg/tmp.ci' dpkg-deb: error: \`MonitoringClient.deb… --- ## [\[RESOLVED\] Potential problem with Mac Client 5.1.9](https://community.watchmanmonitoring.com/t/resolved-potential-problem-with-mac-client-5-1-9/335)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 3\ **Last updated:** [April 20, 2014, 2:47am UTC](https://community.watchmanmonitoring.com/t/resolved-potential-problem-with-mac-client-5-1-9/335 "2014-04-20T02:47:38Z")
Hi all We received a report of a computer where installing the 5.1.9 agent didn't result in a normal report, and the monitoring agent was hung trying to run. Our subscriber noticed our agent in Activitiy Monitor - c… --- ## [\[RESOLVED\] Many reports of failure to backup to CrashPlan Central](https://community.watchmanmonitoring.com/t/resolved-many-reports-of-failure-to-backup-to-crashplan-central/976)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 2\ **Last updated:** [December 13, 2014, 3:50am UTC](https://community.watchmanmonitoring.com/t/resolved-many-reports-of-failure-to-backup-to-crashplan-central/976 "2014-12-13T03:50:23Z")
All We are investigating a change in the CrashPlan client which causes our system to send out warnings that no backup destination is specified. More details will be posted here as they are available. We are investiga… --- ## [\[RESOLVED\] Firefox Browser - Menus automatically close](https://community.watchmanmonitoring.com/t/resolved-firefox-browser-menus-automatically-close/889)
**Author:** [@yochaigal](https://community.watchmanmonitoring.com/u/yochaigal)\ **Replies:** 3\ **Last updated:** [November 14, 2014, 6:27pm UTC](https://community.watchmanmonitoring.com/t/resolved-firefox-browser-menus-automatically-close/889 "2014-11-14T18:27:48Z")
If I login using Firefox, and click a menu item on the left (Reports) the dropdown collapses for a brief moment, then closes immediately. It then works as expected, one time - the next time I click on that menu item or a… --- ## [Server issues Sept 2nd - Login and Zendesk tickets -Solved](https://community.watchmanmonitoring.com/t/server-issues-sept-2nd-login-and-zendesk-tickets-solved/732)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 1\ **Last updated:** [September 2, 2014, 7:44pm UTC](https://community.watchmanmonitoring.com/t/server-issues-sept-2nd-login-and-zendesk-tickets-solved/732 "2014-09-02T19:44:59Z")
All - We are aware of, and working on, the following issues which cropped up after our move to Rails 4. Some subscribers are unable to access their dashboard, receiving an error message instead.You may well be able… --- ## [Plugin filtering not working in all cases - Resolved](https://community.watchmanmonitoring.com/t/plugin-filtering-not-working-in-all-cases-resolved/436)
**Author:** [@noam](https://community.watchmanmonitoring.com/u/noam)\ **Replies:** 3\ **Last updated:** [May 7, 2014, 5:58am UTC](https://community.watchmanmonitoring.com/t/plugin-filtering-not-working-in-all-cases-resolved/436 "2014-05-07T05:58:20Z")
Hey all, When we click on a Client Group, and create a filter for "Time Machine" -\> "Reporting Errors" and click the Search button, it doesn't seem to actually filter. It displays all clients for that group, even ones … --- ## [Server Database maintenance Feb 1st](https://community.watchmanmonitoring.com/t/server-database-maintenance-feb-1st/154)
**Author:** [@watchmanmonitor](https://community.watchmanmonitoring.com/u/watchmanmonitor)\ **Replies:** 1\ **Last updated:** [February 1, 2014, 10:26pm UTC](https://community.watchmanmonitoring.com/t/server-database-maintenance-feb-1st/154 "2014-02-01T22:26:46Z")
Hi all, The Watchman Monitoring Server will be undergoing some general maintenance this afternoon. We are calling a maintenance window today from 1PM to 4PM CST. The server interface will be redirected to our maint…